Skip to content

FREE GROUND SHIPPING ON ORDERS

MEN WOMEN YOUTH ACCESSORIES COLLABORATIONS NBA MLB NFL BRAND SALE

Your Bag

ALPHA INDUSTRIES, INC. RETURN POLICY

We hope you enjoy your new Alpha Industries purchase! We are committed to our customers and the quality of our products. For any questions concerning your order placed through our website, please contact customerservice@alphaindustries.com.

ELIGIBLE RETURNS FROM OUR WEBSITE:

If you have any issues with your purchase, you may be eligible for a return within 60 days from date of purchase, provided the item(s) meet the following return conditions:

  • Unwashed

  • Unworn

  • Original tags still attached

Any shipping fees on the original order are final and will not be refunded. All sale items are considered final sale and are not eligible for return.


Final Sale Items

Items listed as “Final Sale” are not eligible for return or refund. This includes, but is not limited to: all Sale items, Gift Cards, select collaborative releases and select items(hats, masks & socks, accessories).

Vintage Items

Returns on Re:Supply items will only be accepted within 14 days of the order date. Original tags must be attached and item must be in original condition.

J. Crew Marketplace Returns

Please email customerservice@alphaindustries.com with your order number to receive a return label for your J. Crew Marketplace order. You will be charge $7.50 return fee for mail-in returns, or a more sustainable option and $7 fee, you can return to any of our return bar locations.

ANY QUESTIONS? EMAIL US AT: CUSTOMERSERVICE@ALPHAINDUSTRIES.COM


  • Unfortunately, we do not currently support exchanges. If you need an exchange, please follow the instruction to return your item and then place a new order.
  • You will be charged an $11 return fee for mail-in returns, or for a more sustainable option and reduced $7 fee, you can return to any of our return bar locations.
  • Your return fee will be automatically waived if you continue shopping from the link that populates after you complete your return.

ARRANGE YOUR OWN RETURN SHIPPING:

You may also choose to mail the item back using your own insured, trackable method.  In this case we will not deduct the $11 return label fee.

Please ship your return package to the address below, referencing your order number on the return label.

Alpha Industries, Inc.
Attn: Returns Dept.
1015 Maryville Pike
Knoxville, TN 37920


If you would like to arrange your own return shipping, please send to the address below, include your original order/tracking number inside of the box with your return in order for us to more quickly process your return 

Alpha Industries, Inc.
Attn: Returns Dept.
1015 Maryville Pike
Knoxville, TN 37920

PLEASE NOTE: You will not be refunded the initial shipping cost, return shipping cost, or duties and taxes. Refunds will be issued once the returns are processed back at Alpha Industries.

INTERNATIONAL EXCHANGES:

Unfortunately, we do not currently support exchanges. If you need an exchange, please follow the instruction to return your item and then place a new order. Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed.

You may also effect the return using prepaid express return service by DHL. You will need to print the AWB and commercial invoice from the RMA and either call DHL for a pickup (using the tracking number) or drop off at a DHL Express location. The return invoice we provide would clear the shipment back to you without having to pay import D&T into the United States.

0 0 0 0 0 0 0 0 0 0

Your Bag

YOU'RE AWAY FROM FREE SHIPPING.

CONGRATS! YOU GET FREE SHIPPING.

TOTAL

$0.00 USD

0

Are you sure you want to cancel this order?

Something went wrong


If you cancel an order, the order will not be dispatched to the customer. Your account will be credited for the amount of the cancelled order.


Standard Fit

Write a Review

Sort By: